Welcome to the latest edition of Metric of the Month, the series where I hope to help demystify some of the jargon of marketing and demonstrate that a few key metrics will help every business leader understand and improve their marketing activities. This month we are going to look at Service Level Agreements – or …
Metric of the Month No 4 – Service Level Agreements Read More »
“Let me just transfer you” five words sure to raise your blood pressure. Be honest though, how easy are you making it for your customers to do business with you? We are living in a time where we now expect anything and everything to be available at a click of a button, so when we …
We are living in a time where we now expect anything and everything to be available at the click of a button, so when we encounter service which is slow, products which are complicated to purchase, or companies who make it inconvenient to work with them, we move on quickly to a provider who is …
